Group Exercise Classes – Double Bookings

To help further improve the customer experience for our members, from 30th April 2019, we will be making changes to the way that spaces are managed in our Group Fitness classes.

We are finding that some members are booking into classes that either, overlap or take place at the same time, when it is not possible to attend two classes at once.

In order to give all members the best opportunity to make Group Fitness bookings, on a daily basis, their oldest booking will be automatically cancelled in cases where bookings take place at the same time, or overlap by more than 10 minutes.

The member will be notified by email if such a cancellation is made.

We hope you understand the reasons for the change and will be mindful of this change from 30th April onwards.

If you have any questions please speak to the team at Hart Leisure Centre.