New login method

We’ve changed the way you log in to your account. Gone is the fiddly Member ID and PIN, with an easier, more memorable secure email and a strong password replacing it. Below, you’ll find everything you need to know about the new process and what you need to do to make the most of it.

  • You’ve got a valid email address and it’s registered to your Everyone Active account

That’s great, you don’t need to do anything more. Simply go to the login page and hit Forgot password to set your password and you’re free to log on immediately, once you’ve set that up. If, you share that email address with another member, however, you’ll each need your Everyone Active card numbers to be able to log in to your respective accounts.

  • You’ve got a valid email address but it’s not registered to your Everyone Active account, or you can’t remember which email address is registered with your account

In this instance, you’ll need to get in touch with your centre – quoting your Everyone Active card number – to register a valid email address with your account. Once you’ve done this, you’ll be able to set your password from home and then login as normal.

  • You haven’t got a valid email address

From now on, to be able to log in to your Everyone Active account, you’ll need either to have your own email address, or access to a shared one. They’re easy and quick to set up and are almost universally completely free, unless you want to register it to a personalised domain. Once you’ve set up your email address, you’ll need to get in touch with your centre and register your new email address to your account – you’ll need your Everyone Active card number to hand in order to do this. Once this is complete, head to the login page and select Forgot password and set your password this way. If you’re sharing your email address with another member, then you’ll need your card number to log in to your respective profiles.

  • How strong does my password have to be?

In order for your email to be valid, it’ll need to be at least eight characters long, include at least one upper case letter, a special character, (such as an !, -, £, $, or %) and a number. You’ll be reminded of these criteria when you go to enter your password.