Spa FAQs

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Advanced bookings

To avoid disappointment we strongly advise that you book all treatments in advance. Please contact a spa host on 01527 916 434


In order for you to get the most of your experience please arrive 10 minutes prior to your treatment to complete a consultation form and enjoy a welcome drink. Treatments that include use of the spa facilities, we would recommend arriving at least 45 minutes prior to your treatment, too famiarise yourself with the spa surroundings.


We operate a 24 hour cancellation policy to avoid 100% charge or redemption from your gift certificate. Full payment will be taken at the time of booking.

Gift Certificates

Treat a loved one to a Bromsgrove Spa gift certificate. All certificates must be used within 12 months or purchase. Please note gift certificates are non-transferable and non-refundable.

Health Concerns

Please notify our spa therapists if you have any special medical conditions, allergies or if you are pregnant. We do not recommend any treatments are carried out during the first trimester of pregnancy. We may require a doctor’s note or for you to complete a client disclaimer form to enable us to perform certain treatments where medical conditions are concerned.

Spa etiquette

We want you to feel comfortable during your spa experience therefore we will provide you with towels and robes. Our therapists are trained to observe client modesty at all times, disposable briefs and boxers are available during a treatment. Appropriate swim attire must be worn during the use of the heat and water area.

Loss or damage

We strongly advise no jewellery to be won at any time while relaxing within the spa. We will not be held accountable for any loss or damage to jewellery or possessions. Lockers are provided to secure your belongings. We would also recommend that no alcohol is consumed prior to your treatment or spa use. Water will be provided within the spa area. We want your spa experience to be as tranquil as possible, therefore we ask that no mobile phones be used within the spa area.

Age Requirements

The minimum age for access to the spa is 16. Beauty treatments will be available for those over 14 but must be accompanied by an adult at all times.