Accessibility

Troubleshooting

Welcome to our troubleshooting section, here you will find guides and assistance on different areas to help you resolve your issues.

Use the links below to jump to the relevant area:

Logging In and Password Problems

In this section we will go through a step by step of solving common issues, follow the steps below to resolve your problems.

  • Forgotten password:

    Reset your password

    If you know and have access to the email address used to access your account, you can reset your password using the forgotten password option.

    Step 1 – Go to https://profile.everyoneactive.com/forgot-password
    Step 2 – Enter your email address into the email field

    Note: If your email address is registered with us more than once, for example on another family member’s account, you may be required to enter your Everyone Active Card ID. This will be to identify the account you wish to access / update when logging in or resetting your password.

    Step 3 – Check your email (inbox and spam folders), you will receive an email to reset your password – (Emails can take up to 15 minutes to arrive)

    If you do not receive an email to reset your password, please try again and if the problem persists please submit an enquiry and one of our team will contact you.

    Step 4 – Click on the link in the email and follow the onscreen actions.

  • When entering your email address to reset your password, if you get the message “No account found! Member does not exist” – Your email address is not on our database.

    Please submit an enquiry and one of our team will contact you.

  • Locked Account:

    Unlock your account

    If you have entered your password incorrectly more than 3 times, your account will be locked. To unlock your account, you will need to reset your password using the “Reset Your Password” process.

  • No Account Found:

    Unlock your account

    When entering your email address to reset your password, if you get the message “No account found! Member does not exist” – Your email address is not on our database.

    Please submit an enquiry and one of our team will contact you.