Accessibility

Coronavirus

As our centres are currently closed following Government instruction, you will naturally have some questions regarding your subscription with us.

Rest assured, our customers and colleagues are our number one priority and we have lots of options available to all subscribers. The options are detailed below.

All customers paying Direct Debit

As a customer paying direct debit for your subscription, you have a number of options to choose from for whilst your local centre is closed. Please see your options below:

SUPPORT YOUR LOCAL CENTRE AND THE NATIONAL EMERGENCIES TRUST

Many of you have contacted us to say you’d like to continue to support your local community at this time. If you would like to continue to pay your DD during this period, we will be donating 50% of it to The National Emergencies Trust fundraising appeal to help those most affected by the coronavirus outbreak.

You will also get full access to the package below as part of your continued membership.

BE ACTIVE ONLINE

Just because our centres are closed, doesn’t mean we shouldn’t continue to be active to support both our physical and mental health. We know that many of you will miss the huge role our centres play in your lives, so we have launched a comprehensive online fitness offering to help keep you active during these unprecedented times. The EA online package consists of three great at-home workout solutions, worth £45 per month, to help you stay active.

We’re offering you access to our online solution for just £9.99 a month. Don’t let your hard work this year go to waste, stick with us and let’s stay active TOGETHER.

The online package includes:

• Les Mills on Demand – Enjoy a 60 day free trial and try out all your favourite classes, including BODYPUMP, BODYCOMBAT, BODYBALANCE and BODYATTACK.

• NEOU and NEOU Kids – Dance, HIIT, Sculpt and Stretch your way fit with thousands of classes to choose from. With live streamed sessions as well as recorded you’ll still be able to feel part of our fantastic community

• 8FIT – Meditate, meal plan and do yoga to maintain good all-round wellbeing at this time

• Access to our EA content, including lots of tops tips and at-home workouts

FREEZE YOUR MEMBERSHIP AT NO EXTRA COST

If you do not want to take either of the above two options. We will automatically freeze your membership for free. When the centre reopens your membership will be reactivated and you can get back to doing what you love. In the meantime, our EA content hub will be free for you to access at home workouts and training plans.

Please note, your membership will be automatically frozen if you do not inform us that you would like either of the above two options.

If you would like either option 1 or 2, please click here. If you would like your membership to be frozen, no action is required.

All customers that have paid an annual subscription in full

Please be assured, we will credit your annual membership for the period of the centre closure. The credited time will be added to the end of your membership and we will be in touch when we reopen to confirm your new expiry date.

In the meantime, you are welcome to take advantage of our fantastic online workout package, which includes:

• Les Mills on Demand – Enjoy a 60 day free trial and try out all your favourite classes, including BODYPUMP, BODYCOMBAT, BODYBALANCE and BODYATTACK.

• NEOU and NEOU Kids – Dance, HIIT, Sculpt and Stretch your way fit with thousands of classes to choose from. With live streamed sessions as well as recorded you’ll still be able to feel part of our fantastic community

• 8FIT – Meditate, meal plan and do yoga to maintain good all-round wellbeing at this time

• Access to our EA content, including lots of tops tips and at-home workouts

You will have received an email with details on how to access this package. If you haven’t, please submit an enquiry here.

All swimming lesson and activity customers

Please be assured that we will not be collecting Direct Debit payments until the centre reopens and so your swimming lessons, activities and sessions will be automatically frozen, and your space will be reserved. Therefore, you do not need to take any action.

We will be in contact in due course to keep you informed of the centre’s reopening and therefore the continuation of your swimming lessons, activities and sessions.

We thank you for your patience during this challenging time. Staying active and healthy has never been so important, so please keep up the good work at home.

Thank you,

The Everyone Active team