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An update on our plans for reopening

We are now finalising reopening dates for all our leisure centres, in partnership with our local authorities. Keep checking your local centre’s social media pages for further updates on when facilities within our centres are to open.

We will be continually updating the list of sites that are opening. To see the list click, sites open near me.

General Information | Gym | Group Exercise | Swimming Lessons | Lane Swimming | Sports | Climbing Walls | Ice Skating | Spa | Golf | Cricket Nets

We’re really looking forward to re-opening our doors and welcoming all our customers and colleagues back to our centres. We’ve been overwhelmed by the support we’ve received from you all, and we’re delighted to see that many of you have been remaining active whilst on lockdown.

We’ve been working hard to ensure our centres remain a safe environment for all when they reopen.  Below are details for the measures we are taking around our centres and specifically to certain facilities/ activities within them.

Please be aware, not all of the below facilities may reopen at your local leisure centre in the first instance – this is dependent on the specific plans that have been agreed with your local authority.

Please ensure you read this information thoroughly before visiting the centre. All the measures detailed below are based on government guidance and our own risk assessments.

General measures we are undertaking, include:

  • We ask that anyone feeling ill or showing signs of any symptoms does not attend the centre and follow NHS guidance
  • Ensuring our cleaning measures adhere to Public Health England guidance
  • All activities will have maximum numbers allocated
  • We will look to implement a one-way system (where possible) so we can maintain social distancing guidelines in all areas of our centres
  • Hand sanitiser and cleaning materials will be located at various locations around the building for customers to use
  • All customer communication can be done through this website to avoid interaction, but where this may be unavoidable, we have installed protective ‘sneeze screens’
  • We will provide training for all team members on our new way of operating, ensuring both member and team safety is always a priority
  • Most activities will be booked online or via the Everyone Active app prior to visiting the building
  • We will increase our cleaning of the centre and have reviewed our procedures to ensure they meet the COVID 19 Public Health England COVID 19: Cleaning of non-healthcare settings guidance. You will see additional focused cleaning of any shared surfaces and regular antivirus fogging of areas throughout the day
  • Remind both colleagues and customers of Government advice through clear notices around our centres

Travelling to our centres

We ask that all our customers consider the safest way to travel to our facilities during the Covid-19 pandemic – Government advice is to avoid using public transport where ever possible.  Where distances allow, you could make your journey to our centre part of your exercise regime by running, walking or cycling.  We do have car parking facilities at the majority of our locations.  For further information please visit the Dept for Transport website.

All booking and payments need to be via the website or the Everyone Active app, further information regarding bookings can be found on our Book With Us page.

As well as the above, there are specific measures in place per activity/session and class. To see these additional measures, you the links below:

General Information | Gym | Group Exercise | Swimming Lessons | Lane Swimming | Sports | Climbing Walls | Ice Skating | Spa | Golf | Cricket Nets

The reopening of our gyms and studios

We hope to reopen our gyms and studios as soon as possible. However, the dates for reopening may vary between centres, depending on our discussions with local authority partners. We will contact all centre members individually to notify them of the exact reopening date for their local centre.

In addition to our general reopening measures detailed above, please familiarise yourself with the below changes relating specifically to our gyms and studios.

Please ensure you familiarise yourself with our general centre social measures  as well as the listed facility specific measures prior to your visit.

All booking and payments need to be via the website or the Everyone Active app.

The reopening of our gyms

  • The general measures detailed above will apply
  • There will be a one-way system in place (where possible) throughout the centres and in corridors leading to the gym
  • We will limit the number of people in the gym at any one time to allow for social distancing. *The maximum number will be subject to the size of your local gym
  • Where possible, we have tried to utilise other areas of our centres to place gym equipment (i.e. the sports hall or studios) to avoid members being congregated in one area. In these instances, signage will be placed as you enter the building to make you aware of where equipment can be found.
  • A booking system will be introduced to manage occupancy levels and to avoid overcrowding. All customers will be required to pre-book for a session via a booking system. Each session will be a maximum of 50 minutes long, with 10 minutes at the end to allow for cleaning
  • We ask that customers only book one gym session per day so everyone has the opportunity to utilise the facilities
  • Members will be able to book their gym session up-to 7-days in advance. Non-members will be able to book their session up-to 5-days in advance
  • Although some changing rooms will be open, customers are advised to attend in their gym kit and be prepared to shower and change at home
  • Customers should bring their own sweat towels to wipe themselves (not the machines). Cleaning of machines must be completed using the paper towels and cleaning products provided
  • Customers are asked to bring their own water bottles for refilling at water fountains
  • We will maximise ventilation in all areas of the gym (through air conditioning and opening windows) to ensure the circulation of fresh air
  • Customers are asked to clean equipment before and after each use. Cleaning stations will be located around the gym for both customers and colleagues to utilise.
  • Trained colleagues will clean equipment on a regular basis, including the disinfection of fitness suite and studios
  • Inductions will be operated online via the website and app
  • Junior Gym members (11-15 year olds) can attend with a parent or Guardian in attendance. We will not be inducting new Junior Gym members initially, due to a one-to-one induction with a colleague being required.
  • Personal Trainers will be operating and will be required to maintain social distancing

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Please ensure you familiarise yourself with our general centre social measures  as well as the listed facility specific measures prior to your visit.

All booking and payments need to be via the website or the Everyone Active app.

The reopening of our group exercise studio

The general measures detailed above will apply

  • The general measures detailed above will apply
  • Group Exercise Customers will need to book in advance via the Everyone Active app. Classes will run with a minimum of 15 minutes being allocated after each class, to allow time for cleaning of the studio and changeover of participants
  • Members will be able to book a class up-to 7-days in advance. Non-members will be able to book a class up-to 5-days in advance
  • Class capacity will be reduced to ensure social distancing. Floor markers will outline starting points for customers
  • Where sessions involve shared equipment, (e.g. circuit training) we will be adapting the class to remove the need for such equipment
  • Where possible, customers are asked to bring their own yoga mats and water bottles
  • Sessions involving personal equipment (e.g. yoga mat) will be cleaned pre and post class and people will be encouraged to bring their own equipment where possible

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Please ensure you familiarise yourself with our general centre social measures  as well as the listed facility specific measures prior to your visit.

All booking and payments need to be via the website or the Everyone Active app.

The reopening of our swimming pools

Like our gyms and studios, we hope to be able to reopen our pools as soon as possible. Again, due to ongoing discussions with our local authority partners, the dates for reopening may vary from centre-to-centre.

As I’m sure you can appreciate, we’ve had to adapt various elements of our pools due to the current circumstances and to protect the safety of our customers and colleagues.

Initially, we will only be running swimming lessons, lane swimming and club sessions within the pools, so we can control and maintain social distancing. Please read the following information, which includes specific detail on how this will be managed:

Swimming lessons

  • The general measures detailed above will apply
  • We will run fewer lessons within the pool at one time to allow for both children and swimming teachers to social distance. This may affect the times we are able to offer customers
  • Lesson times will be staggered, so there will be fewer classes starting and finishing at the same time
  • No other activities will take place in the same pool when lessons are on. This will create the additional space that will be required to accommodate lessons and maintain social distancing requirements
  • On arriving, there will be a one-way system in place, directing you and your child to the lesson
  • Only one parent should attend with a child, to reduce the number of people in the building
  • Pupils will be required to attend lessons readily changed in their costumes. This will avoid the need to use the changing rooms prior to the lesson starting
  • Swim Teachers will be required to teach from the poolside and maintain social distancing from pupils at all times
  • All pre-school stage 1 children will be required to wear arm discs
  • Parents may be asked to attend lessons in the water with younger children (only one parent, per child)

Lane swimming

  • The general measures detailed above will apply
  • Lane swimming will operate in double-width lanes and bather loads will be reduced. Capacity will be based on Swim England guidance and will be continually reviewed
  • All sessions must be booked online in advance – either through the website or app – so capacities can be managed
  • Swimmers must be able to swim lengths continually, this includes junior swimmers
  • Sessions will be a maximum of 50-minutes long to allow cleaning of changing facilities
  • Where possible, we ask customers to arrive readily changed for the pool

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Please ensure you familiarise yourself with our general centre social measures  as well as the listed facility specific measures prior to your visit.

All booking and payments need to be via the website or the Everyone Active app.

The reopening of sports

Please be aware that any sports not listed below, are not currently available in our centres. We will update this page and will notify customers as soon as more are added.

Badminton

  • Both singles and doubles play can now take place in groups of people from different households (meaning four people from different households can play doubles). This is on the understanding that players remain socially distanced
  • Singles and doubles can be played using all areas of the court, within the respective court markings – if social distancing between adjacent courts cannot be maintained, you should only use the singles court markings.
  • Where players are not from the same household or part of a support bubble, we ask that you follow Government advice on staying safe and maintaining social distancing both during and before/after play
  • Do not make physical contact with other players (such as shaking hands or high fiving)
  • Avoid chasing the shuttle down towards another court if other players are using it
  • For doubles, consider agreeing in advance which player will take the shot if a shuttle travels to the centre of the court

Table Tennis

  • We ask that all players use their own bats and equipment
  • Doubles play is currently not permitted, unless with members of your own household
  • We ask that there are no more than six players to a court/table. This is based on two players playing, four people watching and them rotating after games/sets is allowed
  • Please do not change ends
  • Do not make physical contact with other players (such as shaking hands or high fiving)
  • Please do not breathe on the ball or bat to clean it
  • Please do not wipe your hands on the table

Football

  • Players and officials should sanitise hands before and after games, training and during any breaks in play
  • We ask players not to arrive early. When you do arrive, please wait outside the facility or in your car until your booking
  • We ask players and officials to arrive changed and ready and shower at home
  • Team goal celebrations should be avoided
  • Ball handling should be kept to a minimum. We recommend kick-ins rather than throw-ins, for example
  • Players are reminded not to share equipment e.g. bibs, gloves and cones
  • If equipment is shared, please ensure you disinfect it regularly using the sanitiser provided
  • Players are asked to leave the pitch promptly at the end of their booking period
  • Players are to social distance pre and post games, as per Government advice
  • Spectators and subs to social distance as per Government guidance
  • All court bookings must be pre-booked in advance either via the website or app
  • Bookings will be on the hour and will be for a maximum of 50 minutes. This will allow 10 minutes after the booking for changeover
  • We ask that customers bring their own equipment and only handle your own rackets and (marked) tennis balls balls/shuttlecocks.
  • Please avoid changing ends or change at opposite sides of the net.
  • We ask all customers to use the hand sanitiser provided as they enter the centre
  • No shaking hands or physical contact with other players.
  • A maximum of four people are allowed on the court at one time.
  • Group coaching for up to four people permitted (including the coach).

Go back to top of page

Please ensure you familiarise yourself with our general centre social measures  as well as the listed facility specific measures prior to your visit.

All booking and payments need to be via the website or the Everyone Active app.

The reopening of our climbing walls

Please be aware, some of the below measures may only be applicable to specific climbing walls. This is dependant on their size and location.

  • Sessions are to be pre-booked via the website and app. Sessions will be limited to 90 minutes on the larger walls and 50 minutes elsewhere, with a ‘clean-down’ time in between.
  • Customers must have completed an Everyone Active climbing competency assessment to book unless under the supervision of a registered climber. If you need to arrange to complete a competency assessment please contact your local Everyone Active climbing wall.
  • We would respectively request that only one session is booked per customer, per day to give all customers access to the facility
  • A one way system will be in place throughout the centre and the climbing area. Please follow directional signage.
  • A maximum of two people per line will be permitted
  • Climbers are requested to leave two climbing lines between them and other groups of climbers to maintain social distancing
  • We recommend the use of liquid chalk
  • Hand sanitising stations will be located around the climbing wall for both customers and colleagues to utilise. We request that you sanitise your hands before entering, between climbs and before leaving.
  • Climbing instructors will be operating and will be required to maintain social distancing.

*We are working on our plans to re-introduce climbing lessons and our Clip N Climb centres. Further details will be released shortly.

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Please ensure you familiarise yourself with our general centre social measures  as well as the listed facility specific measures prior to your visit.

All booking and payments need to be via the website or the Everyone Active app.

The reopening of our ice rinks

  • The general measures detailed above will apply
  • Sessions are to be pre-booked via the website and app
  • Public skating will run at reduced occupancy and for competent skaters only. This may include further reductions if there is a lack of off-ice space for putting on skates
  • Skate hire is available and a separate collection and drop off point will be in operation
  • Skate School will operate from Level 4 upwards and all students will need to bring their own skates
  • Customers must skate in the same direction and maintain social distancing including when overtaking other skaters
  • Please Keep moving where possible
  • Don’t skate at excessive speeds
  • Customers will not be able to gather in groups on or off the ice
  • We ask all customers to maintain social distancing whilst on and off the ice
  • Once the session has finished, skaters must vacate the ice following the directional signage and leave the venue promptly

Go back to top of page

Please ensure you familiarise yourself with our general centre social measures  as well as the listed facility specific measures prior to your visit.

All booking and payments need to be via the website or the Everyone Active app.

The reopening of our spa facilities

  • The general measures detailed above will apply
  • The  Spa’s are operating as per government ‘close contact services’ guidance’ and UK Spa Association guidanceWe ask our staff and clients not to come into the spa if they or a member of their household have the following symptoms:-
    • Constant dry cough
    • High temperature
    • A recent loss of smell or taste
    • Shortness of breath or difficulty breathing

    Additionally people with at least 2 of the following symptoms –

    • Fever
    • Headache
    • Chills
    • Muscle soreness
    • Repeated shaking with chills

    There are hand sanitisers available throughout the spa, you will be asked to use sanitising gel prior to entering the spa. You and your therapist will also be asked to wash your hands before and after your treatment

  • The therapists will be given time added onto each treatment in order to fully clean and sanitise the treatment rooms in between appointments
  • The spa receptionist will be cleaning and sanitising the communal areas
  • Staff members will only bring essentials into work, we ask our clients do the same and only bring essential items into the spa
  • Treatments can only be booked over the phone or via email, we will not be allowing walk in appointments. If you have a query please contact the spa
  • An online consultation form needs to be completed prior to your appointment, this will be emailed to you at the time of your booking.
  • We ask that you arrive on your own to your appointment, unless a carer is required
  • Please arrive 5 minutes prior to your appointment time
  • In line with government close contact services guidance, no facial treatments are available until further notice.
  • Therapists will be wearing visors and appropriate PPE to undertake contact treatments on the body
  • Please enter the spa wearing a face covering
  • Please follow the one way system which is place in the centre and spa
  • ‘Sneeze screens’ are in place for manicures and on the spa reception desk
  • At the moment we will be only offering 25 minute or 55 minute treatments, two treatments can be booked back to back as long as the time doesn’t exceed 55 minutes.
  • Pre-payments will be taken at the time of booking
  • Towels and robes will not be provided for treatments, and please be advised our changing facilities will remain closed
  • Implements for use in treatments to be disinfected between clients and stored in UV cabinet
  • Where possible please give 48 hrs notice to cancel your appointment, if you need to cancel within 48 hours we will re-schedule your appointment
  • If you would like to purchase products please call or email the spa to place your order, payment will be taken and a convenient collection time arranged
  • Please be advised the Sauna and Steam Areas will remain closed until further notice or information is established regarding the risks in such facilities

Go back to top of page

Please ensure you familiarise yourself with our general centre social measures  as well as the listed facility specific measures prior to your visit.

All booking and payments need to be via the website or the Everyone Active app.

The reopening of our golf courses

As we reopen our golf courses, we must not forget that it is still very important that we follow Government guidance regarding the coronavirus.

Our number one priority is ensuring our customers and colleagues remain safe, so we have outlined the following measures that will be implemented across all Everyone Active golf clubs:

Social distancing measures

To ensure all our customers and colleagues adhere to the recommended 2m distancing, we ask that everyone follows the below rules:

  • Players can now play with members from the separate households, providing they are following the social distancing measures
  • Club houses will be closed
  • Food and beverages will not be available to be purchased from the courses
  • A one-way system will remain in operation, both on the course and its surrounding areas
  • Two-metre zones will be clearly marked on the floor within clubs, on balconies and around tee-boxes
  • Where possible, all customers will be required to book online prior to attending the course
  • Where possible, all customers will be required to make payment online when making their booking. There will be no cash payments available.
  • You will need to provide visual proof of your booking. This can be the confirmation email for your booking (printed or shown on your mobile), If booked via the app, your booking confirmation will be available to show in the “My Bookings & Favourites” tile
  • All players will be asked to wait in their car until the first tee clears
  • We have a strict 4 ball (players) maximum rule in accordance with the Government guidelines. Any group breaking this rule will be asked to leave the course
  • All customers are to leave the course immediately after their round
  • All customer will need to adhere to course rules including “slow play” regulations. If a faster player has caught up, allow them to play through on the next available tee and observe social distancing.Please Note: Anyone that is found to not be following these rules will be asked to leave the course.

    Cleanliness

    We will be avoiding all customers and colleagues from touching surfaces within the clubs. Consequently, the following will not be available:

  • Rakes
  • Ball cleaners
  • Seating benches
  • Buggies and trolleys

Limited hire equipment is currently available at selected courses only. Therefore, where possible, we advise bringing all your own equipment or contacting your local course to ask what hire equipment is available before visiting. Where hire equipment is available, they will be sterilised between uses.

Other facilities may not be available at your local club, due to social distancing measures. Please check with your local club for details.

Hand sanitiser stations will be available within all our clubs and signage will be placed to remind people of the rules and Government advice. Where possible, we would ask all members to also bring their own hand sanitiser and antibacterial wipes.We ask that you do not visit the golf course if you are unwell or have been advised to stay at home. Further detail on this advice can be found here.

Once your local golf course has reopened, your membership will be automatically reactivated. If you would like to continue to freeze your membership, please click here

Please contact your local club directly for any further information.Thank you and we look forward to seeing you back on the course.

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Please ensure you familiarise yourself with our general centre social measures  as well as the listed facility specific measures prior to your visit.

All booking and payments need to be via the website or the Everyone Active app.

The reopening of our cricket nets:

We are following the recommended guidance from the Government & ECB guidelines. Please ensure you familiarise yourself with this information prior to booking online and visiting:

  • Please maintain social distancing at all times.
  • All customers will be required to book and pay online prior to attending. No payments will be accepted on site.
  • Please arrive no earlier than 10 minutes prior to your booking.
  • Customers must use their own equipment. No hire equipment will be available.
  • Batsman must not pick up and throw the ball to return to the bowler. Please kick or bat the ball back.
  • Do not use saliva or sweat on the cricket balls.

Anyone that is found to not be adhering to these rules will be asked to leave.

We ask that you do not visit the cricket nets if you are unwell or have been advised to stay at home. Further detail on this advice can be found here.

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Please ensure you familiarise yourself with our general centre social measures  as well as the listed facility specific measures prior to your visit.

All booking and payments need to be via the website or the Everyone Active App.

This page will be updated accordingly with further guidance and the reopening of more activities. Please keep checking this page for the most up-to-date information.

Please stay safe and active and we look forward to seeing you all soon.

The Everyone Active team