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Membership Terms and Conditions

For our Direct Debit members, we collect on 1st of each calendar month or the nearest working day after this. If a direct debit is returned by your bank unpaid, we have the right under BACS regulations to re-present a request for this payment at any point without notice but within one month of the original charge.

We offer a heavily discounted non-refundable Annual Memberships for customers wanting to commit for 12 months.

We reserve the right to terminate a membership at any time without notice.

Some categories of membership may not be available at all facilities, please contact your site directly for more details or visit our centre page.

Fitness Memberships (includes Swimming only memberships)

You can choose how you pay for your membership with us. A monthly direct debit can be set up with your bank. The payment will come out of your bank on the 1st working day of each month. Alternatively, you can pay for 12 months in advance. All members whether paying annually or by monthly direct debit, will pay a start-up fee that will cover the administration of your membership and your introduction to your activity.

Members choosing to pay by monthly direct debit will also pay a pro rata payment and a final month in advance payment. The pro rata payment will be taken from your bank with the first direct debit payment. This pro rata payment covers the cost of your membership until your direct debit has been set up with your bank. The final month in advance payment is to cover your usage when we come to close your account with us.

Swimming Lesson Memberships

A monthly direct debit will be set up with your bank. The payment will come out of your bank on the 1st working day of each month.

Members paying by monthly direct debit will also pay a pro rata payment and a month in advance. The collection from your bank will always be for the lessons to be taken in the next calendar month. This protects your place on your chosen lessons. All members who have swimming lessons with us can enjoy free public swimming sessions at all centres with pools, all year-round except for Coral Reef Waterworld and Aqua Vale Swimming and Fitness Centre. (Note: Those under 8 years old must be accompanied by a paying adult.)

Sports Course Memberships

A monthly direct debit will be set up with your bank. The payment will come out of your bank on the 1st working day of each month.

Members paying by monthly direct debit will also pay a pro rata payment and a month in advance. The collection from your bank will always be for the sessions to be taken in the next calendar month. This protects your place on your chosen course.

Some categories of membership may not be available at all facilities, please contact your Centre directly.

Terms from January 2021* – Membership Offerings

  • Standard adult gym memberships
    Members will have access to the Gym, Group Exercise Classes and Public and Lane Swimming at the centre where purchased plus our centres with the same price point or below. A 7-day advance booking for Gym, Classes and Swimming is standard, plus access to our virtual App, EA OnDemand. Toning Suite is included where this is available. Standard fitness membership is for age 19+. Additional centre usage upgrade available on this membership option only.
  • Platinum adult gym memberships
    Members will have access to the Gym, Group Exercise Classes and Public and Lane Swimming at the centre where purchased plus all our other centres. A 14-day advance booking for all bookable activities included in the membership is standard, plus access to our virtual App, EA OnDemand, and Spa (casual, not treatments); Fortis; Hot Yoga. Toning Suite is included where this is available. Platinum fitness membership is for age 19+.

*Coral Reef Waterworld in Bracknell is excluded from membership.

  • Concession adult gym memberships
    Members will have access as per our Standard fitness adult memberships at a reduced rate. Additional centre usage upgrade is not available on this option. Age 16+. Evidence of concession entitlement is required with purchase.

    • Concessions are available for:
      • Seniors aged 66+
      • Students aged 16-18 inclusive
      • Those aged 19 and over where in full time education
      • Members in receipt of Universal Benefits (excluding Child and Working Tax Credit), or Full Time Carers Allowance
      • Council colleagues
      • Emergency Services personnel including NHS and Armed Forces
  • Swimming memberships
    Memberships are for use only at the centre where purchased and will include all Public and Lane Swimming plus access to Aqua classes. A 7-day advance booking is standard. Additional centre usage upgrade is not available on this option. Age 16+.
  • Junior memberships
    Members aged 11 to 15 will have access to the Gym and Public and Lane Swimming for use only at the centre where purchased. A 7-day advance booking for Gym and Swimming is standard. Some centres may also have supervised sessions where Juniors can attend with an accompanying adult. Includes group exercise classes suitable for ages 14+ (where available). Additional centre usage and 14-day advance booking upgrades are not available on this option.
  • GP Referrals
    Members will have access to the Gym, Group Exercise Classes and Public Swimming for use only at the centre where purchased but must follow the exercise routines as prescribed by their GP referral instructor. A 7-day advance booking for Gym, Classes and Swimming is standard, plus access to our virtual App, EA OnDemand. Evidence of referral from a medical professional is required with purchase and this product is only available in centre and not online. Additional centre usage upgrade is not available on this option. Membership will be automatically upgraded to standard fitness after a period of 6 direct debit collections. Age 16+.
  • Everyone On Demand
    Our virtual fitness App, Everyone on Demand (“EOD”). EOD gives customers access to a variety of third-party apps. These products will change from time to time and there is no guarantee that any particular app will be available from one month to the next. Available only as a monthly Direct Debit. Age 16+.Full terms and conditions are covered in Everyone On Demand Terms and Conditions
  • 14-day Advance booking upgrade (only available aged 16+)
    At the point of purchase, this is available to all adult fitness subscriptions^ for a further 7-day booking period. To upgrade during your membership, this can only be done via direct debit via your Profile area.
    ^Not available to purchase in our Westminster Contract or East Herts contract.
  • Additional Centre Usage upgrade
    Only available to standard fitness Adult memberships purchased after January 2021 at the point of joining. This can be done via your Profile area or, as a request via our Enquiry page.

Activity Memberships

  • Golf
    7-day membership from Monday to Sunday or 5-day membership Monday to Friday. Available as DD or Annual.  Single site access only.  Direct Debits will charge 2 months in advance and therefore covers a 2-month cancellation period at the point the membership is cancelled.
  • Ice-Skating
    7-day advance booking. Single site access only. Adult and Junior memberships with access to public ice-skating sessions. ‘Patch’ memberships are only available in centre only for those skaters who have achieved the Skate UK Star Level 4 or above. DD or annual.
  • Spa
    Single site access only. Available as DD and Annual. 7-day advance booking. Age 16+. Up to 20% off all Spa treatments included.
  • Fortis
    Single site access only. Available as DD and Annual. 7-day advance booking. Age 16+
  • Hot Yoga
    Single site access only. Available as DD and Annual. 7-day advance booking. Age 16+
  • Personal Training
    Single site access only. Available as DD on limited session blocks of 4 or 8 for both 30 minute and 60-minute sessions. Ages 16+.

Some categories of membership may not be available at all facilities or offerings may differ. Please contact your Centre directly for more information.

Membership Holidays – ‘Freezing Your Membership’

As a benefit to Direct Debit memberships only, we offer the opportunity to temporarily suspend or ‘freeze’ your membership in the event of prolonged absence such as serious illness or injury. This benefit is for monthly direct debit fitness memberships only as we cannot hold lesson or course spaces open. This benefit is for full calendar months only and available for a minimum of 1 calendar month up to a maximum of 6 calendar months. It carries a reduced fee of £5 per member per month**.

**Between the months of January 2021 and March 2021 inclusive, freezes for fitness memberships will be free of charge due to Covid restrictions.

Freezes can only commence after the first direct debit has been taken (including any pro rata payment). Any promotional offer or discount period attributed to the freeze period will not be extended. To activate this benefit, please request a suspension of your membership from our website, Freeze My Membership Request before 20th of the month to be effective the 1st of the following month, as you will need to agree to the term of the freeze.

At the end of the ‘frozen period’ your monthly direct debit will revert to the appropriate fee automatically.

Money Back Guarantee

Money Back Guarantee is covered in our Cancellations and Refunds Policy

Change of Details

Should your personal details change, please notify us immediately. The details we hold for you will be used to communicate electronically or by letter with you as per BACs regulations. You can make changes in the profile area – Change Settings, or you can notify us in centre or by visiting our requesting through the website – Request Changes.

Prices

Prices may be reviewed at any point during your membership and we undertake to provide at least 3 working days’ notice of any price change either by email where this exists, or by post.

Disruption

Where we have to alter hours of business or change activity programmes, every attempt will be made to provide advance notice and to minimise disruption and inconvenience. Compensation in the form of use of alternative facilities, activity vouchers, or pro rata refunds may be offered where disruption is significant and set to continue for an extended period.

Conduct

We expect our members to behave in a considerate manner and will not accept any aggressive behaviour towards other members or our colleagues. We reserve the right to refuse admission for members behaving in such a manner.

Membership Cards and Photo Identification

All customers will be provided with a personal membership number which they will be required to present via card/fob or barcode on each visit to the facility. The card or fob remains the property of Sports & Leisure Management Ltd. In the event you lose your card/fob, a replacement will be made available at a nominal charge. The card/fob may only be used by the person to who, it has been issued.

On your first visit to the Centre, you will be required to have your photograph taken so we can identify that only the holder of the membership is accessing the facilities. This is to safeguard all our members in relation to health and safely and ensure only those members paying for a Membership subscription are being allowed access. We will store the photograph in accordance with our Privacy Policy.

Your photograph will not be used in any other way other than for identification purposes.

Personal Property, Injury, Illness and Death

Subject to the final paragraph of this section, we will not be liable to you for any loss or damage you may suffer where the same is attributable to:

  1. Your own fault
  2. A third party unconnected with our provision of services under this agreement; or
  3. Events which neither we nor our suppliers could have reasonably foreseen or forestalled even if we had taken all reasonable care.

Nothing in these terms and conditions is intended to limit or exclude our liability for death or personal injury caused by our negligence of for fraud, fraudulent misrepresentation or any other liability which cannot be excluded by law.

Cancelling your Membership

Direct Debit & Annual membership cancellations are covered in our Cancellations and Refunds Policy

Programmed & Bookable Activities

Your Membership may entitle you to book classes or activities which are included in your membership.

In order to make booking fair and sustainable for all our members we ask that all members are considerate of others and do not book an unreasonable number of sessions which may have an impact on other members’ ability to use their membership. Should members book multiple daily sessions we reserve the right to cancel any bookings we deem to be excessive including any sessions that are sequential where it is clear that the customer could not undertake both at the same time.

If you are unable to attend bookings, you must cancel as soon as possible. If your booking was not included in your membership and paid for, you will be required to contact the centre to cancel and bookings will be non-refundable. Alternative times may be offered at Everyone Active’s discretion.

Whilst most of our members, when unable to attend a booked activity cancel in good time to allow others to book, others do not attend preventing other members attending. In order to maximise spaces for our members we will impose a £4 “no show” charge for those that either fail to show up or cancel within 4 hours of the start time.

Waiting Lists will now be available on most classes and swim sessions so that when people cancel a class or session, those on a waiting list will be communicated with. In order to ensure places are not held for too long, places on waiting lists will only be held until 4 hours before the class or session start time, after which time the waiting list will be cleared and any member can book on if there are spaces available (this will be done on a first come first served basis).

Privacy Policy

For details of how Everyone Active/SLM uses the personal information you provide, please see our Privacy Policy, on our webpages.

Enquiries and Feedback

For all direct debit membership administration enquiries please contact us using the enquiries option.

For all other member enquiries and activity bookings please contact us using the appropriate option on Contact Us on our Everyone Active website or contacting your leisure centre directly.

Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of England. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and your use of the site confirms your agreement to this jurisdiction. Any cause of action you may have with respect to your use of this site must be commenced within one (1) year after the claim or cause of action arises.

If any of these Terms of Use is determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these Terms of Use are intended to be effective, then to the extent to which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining Terms of Use shall survive and continue to be binding and enforceable.

Registered Office

Sports and Leisure Management Ltd 2 Watling Drive, Sketchley Meadows, Hinckley, Leicestershire LE10 3EY. Registered in England No.220408

Terms prior to January 2021 (Multi-site use)

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All Multi-site fitness or Swimming memberships may also use any other centres*** that are not their ‘home’ site as long as their ‘home’ site has a greater monthly or annual purchase price than the site they are visiting.

 

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Document last updated: 28th July 2021