We recognise that many people’s circumstances change. In such an event, should you wish to cancel your direct debit membership we ask that you notify, in writing, your centre or visit our website, filling in an enquiry form. Please ensure you also notify your bank. This needs to be done before the 20th of the month in order to be effective from the 1st of the following month. Your membership will therefore continue until the end of the following month. Example: Cancel between 1st and 20th July, last payment was 1st July, membership will expire on 31st August, utilising final month in advance period*. We do not provide a refund for part months or the last month up front as this is your notice period.
* Golf memberships will have a two-month cancellation period.
Where notification is not received by the 20th of the month, we reserve the right to collect the following month and notice of your cancellation will be deemed to have been given in the following month. Your membership will therefore continue for a further two months. If you wish to re-start your membership with us you will be required to pay the start-up fee, pro rata payment and your last month up front. Example: Cancel between 21st and 31st July, last payment will be 1st August, membership will expire on 30th September, utilising last month up front period.
As we offer a heavily discounted Annual Memberships for customers wanting to commit for 12 months, this membership cannot be cancelled once purchased.
Your Membership may entitle you to book classes or activities which are included in your membership.
In order to make booking fair and sustainable for all our members we ask that all members are considerate of others and do not book an unreasonable number of sessions which may have an impact on other members’ ability to use their membership. Should members book multiple daily sessions we reserve the right to cancel any bookings we deem to be excessive including any sessions that are simultaneous where it is clear that the customer could not undertake both at the same time.
If you are unable to attend bookings, you must cancel as soon as possible. If your booking was not included in your membership and paid for, you will be required to contact the centre to cancel and bookings will be non-refundable. Alternative times may be offered at Everyone Active’s discretion.
Whilst most of our members, when unable to attend a booked activity cancel in good time to allow others to book, others do not attend preventing other members attending. In order to maximise spaces for our members we will impose a £4 “no show” charge for those that either fail to show up or cancel within 4 hours of the start time. Specific activity membership “no shows” will be subject to the same conditions and a dishonour charge in proportion to the activity will be applied. These can be found in the Activity Memberships section.
You can pay any “no show” charges online or at reception in your local centre. Please note that until you have paid any outstanding “no show” charges, you will be unable to book on to other classes/activities and the turnstiles at the centre will not let you in.
Waiting Lists will now be available on most classes and swim sessions so that when people cancel a class or session, those on a waiting list will be communicated with. In order to ensure places are not held for too long, places on waiting lists will only be held until 4 hours before the class or session start time, after which time the waiting list will be cleared and any member can book on if there are spaces available (this will be done on a first come first served basis).
A 14 day money back guarantee is offered to all new members. All monies paid in respect of the membership will be refunded in full should you for any reason wish to terminate this agreement within 14 days of joining to claim this, please fill in an enquiry form, choosing Membership and 14 day Money Back Guarantee. We reserve the right to retain any administration fee.
Document last updated: 1st March 2023