We are totally committed to delivering and sustaining high quality service to our customers. Our aim is to ensure that our customers can enjoy their leisure experience in all of our facilities. We place heavy focus on continuous improvement and ensuring that our centres operate to high standards of service and safety in accordance with Quest best practice and legislation. Our quality management system The Everyone Active Management System (TEAMS) is implemented across all of our facilities, thus ensuring consistency of service delivery and standards. Our quality management system has been developed in order to meet our customer service charter which is to:
The Company consists of four distinct organisations:
This structure enables our services to be delivered flexibly and effectively to meet the varying needs of local authorities.
SLM has held Investor In People status for the last 11 years, which demonstrates our commitment to our colleagues. We operate robust management structures to ensure that colleagues are provided with leadership, support and development opportunities.
If you would like more information on SLM please contact the Business Development Team on [email protected]