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Membership Terms and Conditions

Everyone Active is the trading name of a group of companies: Sports and Leisure Management Limited (Company Number 02204085), SLM Community Leisure Charitable Trust (Registered Society Number: IP30005R), SLM Fitness & Health Limited (Company Number: 03813612) and SLM Food & Beverage Limited (Company Number: 03813614) , all of which are registered at 2 Watling Drive, Sketchley Meadows, Hinckley, LE10 3EY (“the Everyone Active Group”). When we refer to “we” or “us” or “Everyone Active” in these terms and conditions we are referring to one or more members of the Everyone Active Group.

For all memberships your contract is with relevant members of the Everyone Active Group and we will apportion any payments you make (for example by direct debit or as a one off payment) between the relevant members of the Everyone Active Group. The gym and exercise class portion of your fitness membership is provided by SLM Fitness and Health Limited and the swimming portion of your membership is provided by SLM Community Leisure Charitable Trust and your payments for your fitness membership will be apportioned by us based on average usage levels across the Everyone Active Group. If you have a swimming only membership or a gym only membership, we will allocate all of your payment to SLM Community Leisure Charitable Trust or SLM Fitness and Health respectively.

For our Direct Debit members, we collect on 1st of each calendar month or the nearest working day after this.  If a direct debit is returned by your bank unpaid, we have the right under BACS regulations to re-present a request for this payment at any point without notice but within one month of the original charge.

We offer a heavily discounted non-refundable Annual Memberships for customers wanting to commit for 12 months; this membership cannot be cancelled or transferred once purchased.

A membership may only be used by the named person who holds the membership record. Should any other person be found to be using a membership held by another, the membership will be at risk of being blocked or further access to facilities denied. Usage will be monitored and if abused, the membership may be cancelled with no refund provided for any unused part of the membership.

We reserve the right to terminate a membership at any time without notice.

Some categories of membership may not be available at all facilities, please contact your site directly for more details or visit our centre page.

Discounted, promotional or concession rates on membership are excluded from any further discount obtained through a third party offering or other types of discounted offer.

Where a customer requests to move to a new membership, any discounts or promotion will be not be transferrable. This includes any Price for Life promotion which is linked to the purchased membership subscription only.

Fitness Memberships (includes Swimming only memberships)

You can choose how you pay for your membership with us. A monthly direct debit can be set up with your bank. The payment will come out of your bank on the 1st working day of each month. Alternatively, you can pay for 12 months in advance. All members whether paying annually or by monthly direct debit, will pay a start-up fee that will cover the administration of your membership and your introduction to your activity.

Members choosing to pay by monthly direct debit will also pay a pro rata payment and a final month in advance payment. The pro rata payment will be taken from your bank with the first direct debit payment. This pro rata payment covers the cost of your membership until your direct debit has been set up with your bank. The final month in advance payment is to cover your usage when we come to close your account with us.

Swimming Lesson Memberships

A monthly direct debit will be set up with your bank. The payment will come out of your bank on the 1st working day of each month.

Members paying by monthly direct debit will also pay a pro rata payment and a month in advance. The collection from your bank will always be for the lessons to be taken in the next calendar month. This protects your place on your chosen lessons. All members who have swimming lessons with us can enjoy free public swimming sessions at all centres with pools, all year-round except for Coral Reef Waterworld, Derby Moorways Water Park, Ashby Leisure Centre Lido, Hemel Hempstead Outdoor Pool and Aqua Vale Swimming and Fitness Centre. (Note: Those under 8 years old must be accompanied by a paying adult.)

Sports Course Memberships

A monthly direct debit will be set up with your bank. The payment will come out of your bank on the 1st working day of each month.

Members paying by monthly direct debit will also pay a pro rata payment and a month in advance. The collection from your bank will always be for the sessions to be taken in the next calendar month. This protects your place on your chosen course.

Some categories of membership may not be available at all facilities, please contact your Centre directly.

Updated Terms November 2023* – Membership Offerings

  • Everyone Fitness membership
    Members will have access to the Gym, Group Exercise Classes and Public and Lane Swimming at the centre where purchased plus our centres with the same price point or below. A 7-day advance booking for Gym, Classes and Swimming is standard. Toning Suites, Health Suites and Saunas are included where this is available (but this excludes all Spa’s). Standard fitness membership is for age 16+. Additional centre usage upgrade available on this membership option only.
    • At some centres we offer a limited number of free personal trainer (PT) taster sessions for members. Where availability allows, members are entitled to one free session per member every 12 months.
  • Platinum Wellness+ adult gym memberships
    Members will have access to the Gym, Group Fitness Classes and Public and Lane Swimming at the centre where purchased plus all our other centres.

    • A 14-day advance booking* for all bookable activities included in the membership is standard, plus access to our virtual App, EA OnDemand, Spa (casual, not treatments), Fortis, and Hot Yoga.
    • Toning Suite, Health Suites and Saunas are all included where this is available. Platinum Wellness + gym membership is for age 19+.
    • One free Personal Training session per quarter
    • Two free guest passes per month**
    • Unlimited access to our new member benefits package, Club Perks
    • Access to the Health Hero GP app. All terms for this app can be found on their registration pages.
  • Everyone Wellness adult gym membership
    • Members will have access to the Gym, Group Fitness Classes and Public and Lane Swimming at the centre where purchased. Everyone Wellness adult gym membership is for age 19+.
    • One free Personal Training session per quarter
    • Two free guest passes per month**
    • Access to our new member benefits package, Club Perks
    • Access to the Health Hero GP app. All terms for this app can be found on their registration pages.

*Coral Reef Waterworld in Bracknell and Moorways Water Park in Derby are excluded from membership

** Guest Pass Terms & Conditions

  1. Pass is valid for 1 day’s use.
  2. Available for over 16’s only
  3. To validate your pass, simply ask your guest to show at reception. Please bring one proof of ID with you that confirms your age.
  4. Free pass entitles the user to unlimited use of the gym, pools and classes at their chosen site.
  5. One pass per person.
  6. The same individual cannot redeem the pass on multiple occasions.
  7. All customers must complete an application form for a ‘Membership card’ at the centre. A valid email address must be provided.
  8. All customers wishing to use the gym must complete an induction (provided free of charge) and complete a Health Commitment Statement.
  9. All classes must be booked in advance. Classes are subject to availability.
  • Concession adult gym memberships
    Members will have access as per our Standard fitness adult memberships at a reduced rate. Additional centre usage upgrade is not available on this option. Age 16+. Evidence of concession entitlement is required with purchase.

    • Concessions are available for:
      • Seniors aged 66+*
      • Students aged 16-18 inclusive
      • Those aged 19 and over where in full time education
      • Members in receipt of Universal Benefits (excluding Child and Working Tax Credit), or Full Time Carers Allowance*
      • Emergency Services personnel including NHS and Armed Forces*

*Not available at Leisure facilities within the Central Bedfordshire Contract

  • Swimming memberships
    Memberships are for use only at the centre where purchased and will include all Public and Lane Swimming plus access to Aqua classes. A 7-day advance booking is standard. Additional centre usage upgrade is not available on this option. Age 16+.

*May not be applicable at all of our outdoor Lido’s. Please check with the centre for site specific Lido access confirmation.

  • Junior memberships
    Members aged 11 to 15 will have access to the Gym and Public and Lane Swimming for use only at the centre where purchased plus our centres with the same price point or below. A 7-day advance booking for Gym and Swimming is standard and only one gym session can be booked per day.
    Children aged 11-13 can have supervised fitness team sessions whilst those aged between 11-15 can be supervised by a legal guardian aged 18 or over (Note: the legal guardian must be a current gym member). Includes group exercise classes suitable for ages 14+ (where available).  Additional centre usage and 14-day advance booking upgrades are not available on this option.  Some standalone equipment may not be used by children aged between 11-15.

*May not be applicable at all of our outdoor Lido’s. Please check with the centre for site specific Lido access confirmation.

  • GP Referrals
    Members will have access to the Gym, Group Exercise Classes and Public Swimming for use only at the centre where purchased but must follow the exercise routines as prescribed by their GP referral instructor. A 7-day advance booking for Gym, Classes and Swimming is standard, plus access to our virtual App, EA OnDemand. Evidence of referral from a medical professional is required with purchase and this product is only available in centre and not online. Additional centre usage upgrade is not available on this option. Membership will be automatically upgraded to standard fitness after a period of 6 direct debit collections. Age 16+.
  • Everyone On Demand
    Our virtual fitness App, Everyone on Demand (“EOD”). EOD gives customers access to a variety of third-party apps. These products will change from time to time and there is no guarantee that any particular app will be available from one month to the next. Available only as a monthly Direct Debit. Age 16+.Full terms and conditions are covered in Everyone On Demand Terms and Conditions
  • 14-day Advance booking upgrade (only available aged 16+)
    At the point of purchase, this is available to all adult fitness subscriptions^ for a further 7-day booking period. To upgrade during your membership, this can only be done via direct debit via your Profile area.
    ^Not available to purchase in our Westminster Contract or East Herts contract. Excludes Fortis membership.
  • Additional Centre Usage upgrade
    Only available to standard fitness Adult memberships purchased after January 2021 at the point of joining. This can be done via your Profile area or, as a request via our Enquiry page.

Activity Memberships

  • Golf
    7-day membership from Monday to Sunday or 5-day membership Monday to Friday. Available as DD or Annual.  Single site access only. Direct Debits will charge 2 months in advance and therefore covers a 2-month cancellation period at the point the membership is cancelled. To ensure availability for all and in accordance with our “Programmed & Bookable Activities Policy”, we have imposed a £15 dishonour for members who do not show or failure to cancel within 4 hours of their booking. This charge will be applied to their membership and require paying before any further bookings can be made.
  • Ice-Skating
    7-day advance booking. Single site access only. Adult and Junior memberships with access to public ice-skating sessions. ‘Patch’ memberships are only available in centre only for those skaters who have achieved the Skate UK Star Level 4 or above. DD or annual.
  • Spa
    Single site access only. Available as DD and Annual. 7-day advance booking. Age 16+. Up to 20% off all Spa treatments included.
  • Fortis
    Single site access only. Available as DD and Annual. 7-day advance booking. Age 16+
  • Climbing
    Single site or multi-site options available. Available as DD and Annual. Adult and Junior memberships with access to casual climbing sessions.7-day advance booking.
  • Athletics (Track)
     Single site access only. Available as DD and Annual. Adult and Junior memberships with access to public track sessions.7-day advance booking.
  • Hot Yoga
    Single site access only. Available as DD and Annual. 7-day advance booking. Age 16+
  • Personal Training
    Single site access only. Available as DD on limited session blocks of 4 or 8 for both 30 minute and 60-minute sessions. Ages 16+.

Some categories of membership may not be available at all facilities or offerings may differ. Please contact your Centre directly for more information.

Membership Freeze – ‘Pause your membership’

As a benefit to Direct Debit memberships only, we offer the opportunity to temporarily pause or ‘freeze’ your membership in the event of prolonged absence such as serious illness or injury. This benefit is for full calendar months only and available for a minimum of 1 calendar month up to a maximum of 6 calendar months. It carries a reduced fee of £5 per member per month*. This benefit is for monthly direct debit fitness memberships and golf memberships only as we cannot hold lesson or course spaces open unless supported with a valid medical exemption from a medical professional.

Freezes can only commence after the first direct debit has been taken (including any pro rata payment). Any promotional offer or discount period attributed to the freeze period will not be extended. To activate this benefit, please request a suspension of your membership from our website, Freeze My Membership Request before 20th of the month to be effective the 1st of the following month, as you will need to agree to the term of the freeze.

At the end of the ‘frozen period’ your monthly direct debit will revert to the appropriate fee automatically.

Money Back Guarantee

Money Back Guarantee is covered in our Cancellations and Refunds Policy

Change of Details

Should your personal details change, please notify us immediately. The details we hold for you will be used to communicate electronically or by letter with you as per BACs regulations. You can make changes in the profile area – Change Settings, or you can notify us in centre or by visiting our requesting through the website – Request Changes.

Prices

Prices may be reviewed at any point during your membership and we undertake to provide at least 3 working days’ notice of any price change either by email where this exists, or by post.

Disruption

Where we have to alter hours of business or change activity programmes, every attempt will be made to provide advance notice and to minimise disruption and inconvenience. Compensation in the form of use of alternative facilities, activity vouchers, or pro rata refunds may be offered where disruption is significant and set to continue for an extended period. Please note that this will not apply where disruption is caused by adverse weather conditions.

Conduct

We expect our members to behave in a considerate manner and will not accept any inappropriate behaviour towards other members or our colleagues. We reserve the right to refuse admission for members behaving in such a manner.

Membership Cards and Photo Identification

All customers will be provided with a personal membership number which they will be required to present via card/fob or barcode on each visit to the facility. The card or fob remains the property of Sports & Leisure Management Ltd. In the event you lose your card/fob, a replacement will be made available at a nominal charge. The card/fob may only be used by the person to who, it has been issued.

On your first visit to the Centre, you will be required to have your photograph taken so we can identify that only the holder of the membership is accessing the facilities. This is to safeguard all our members in relation to health and safely and ensure only those members paying for a Membership subscription are being allowed access. We will store the photograph in accordance with our Privacy Policy.

Your photograph will not be used in any other way other than for identification purposes.

Personal Property, Injury, Illness and Death

  1. You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, before you use our equipment and facilities you should get advice from a relevant medical professional and follow that advice as detailed in our Health Commitment Statement

Subject to the final paragraph of this section, we will not be liable to you for any loss or damage you may suffer where the same is attributable to:

  1. Your own fault
  2. A third party unconnected with our provision of services under this agreement; or
  3. Events which neither we nor our suppliers could have reasonably foreseen or forestalled even if we had taken all reasonable care.

Nothing in these terms and conditions is intended to limit or exclude our liability for death or personal injury caused by our negligence of for fraud, fraudulent misrepresentation or any other liability which cannot be excluded by law.

Cancelling | Membership or Classes

Direct Debit & Annual membership cancellations are covered in our Cancellations and Refunds Policy

Programmed & Bookable Activities

For details of programmed & bookable activities that are included/not included in your membership, cancelling classes & charges are covered in our Cancellations and Refunds Policy

Privacy Policy

For details of how Everyone Active/SLM uses the personal information you provide, please see our Privacy Policy, on our webpages.

Enquiries and Feedback

For all direct debit membership administration enquiries please contact us using the enquiries option.

For all other member enquiries and activity bookings please contact us using the appropriate option on Contact Us on our Everyone Active website or contacting your leisure centre directly.

Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of England. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and your use of the site confirms your agreement to this jurisdiction. Any cause of action you may have with respect to your use of this site must be commenced within one (1) year after the claim or cause of action arises.

If any of these Terms of Use is determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these Terms of Use are intended to be effective, then to the extent to which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining Terms of Use shall survive and continue to be binding and enforceable.

Registered Office

Sports and Leisure Management Ltd 2 Watling Drive, Sketchley Meadows, Hinckley, Leicestershire LE10 3EY. Registered in England No.220408

Terms prior to January 2021 (Multi-site use)

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All Multi-site fitness or Swimming memberships may also use any other centres*** that are not their ‘home’ site as long as their ‘home’ site has a greater monthly or annual purchase price than the site they are visiting.

 

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Document last updated: 5th March 2024